How to solve an issue that doesn't exist?

[samehahmed]

Hello there,

Please help me to identify where is the issue in my account.

Today I got an email asking to verify my ID, which I verified already, but when I click on the button "Confirm Identity" I got the same message : 

Thank you for providing the required information.

And my ID is already verified. This means I'm trying to solve an issue that doesn't exist.

Please look at the screenshots I attach to this post.When trying to make a paymentEmail I got todayThe message I get when I try to verify my ID

[kernowlass]

@samehahmed 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[samehahmed]

Thank you for your reply,

I reached out to them on Facebook and I'm waiting to see what will happen!