Chicv

[Jameslfrees]

Greatimi sells as Newfashion and is owned by Chicv Intl China. After 400 days of them admitting they “lost" my purchases they agreed to a full refund. They claim to be processing this refund with the help of their PayPal manager. Nothing has been done. There are literally hundreds of complaints against Chicv Intl and nothing is being done even when they admit they lost purchase and PayPal refuses to protect is purchasing customers. Follows a smwll sample of hundreds of pages of emails of them telling me they’re processing a full refund and working with PayPal. I have changed every single payment and vendor I use PayPal with and after a decade I no longer feel safe nor valued as a PayPal purchaser. FROM VENDOR Sorry for the inconvenience caused. We will ask our financial department to make you as priority and you are welcomed to check for it later. If you run into any issue please do not hesitate to contact us. Best regards Vincy GREATIMI Original message From service from Greatimi We are very sorry for this situation. Improving customer satisfaction has always been one of our company's goals. We will keep improving our service. The refund is processing. Please be patient to wait that. Many thanks for your patience and I hope you enjoy shopping with us! Best regards Ninette GREATIMI Original message From service from Greatimi Sorry for all the inconvenience caused. We will refund you as soon as possible If you run into any issues please do not hesitate to contact us. Best regards Tooking GREATIMI Original message From service from Greatimi Thank you for your email. We already contacted our supervisor to expedite the refund for you please kindly wait because it takes time. For more information on please contact service from Greatimi Many thanks for your patience and I hope you enjoy shopping with us! Best regards Joey GREATIMI Original message From service from Greatimi Thanks for your patient. The refund is under processing and need time to get done . Please wait patiently. Best regards Original message From service from Greatimi Your refund is in progress please wait a few days. Many thanks for your patience. Best regards Crystal GREATIMI Original message From service from Greatimi We apologize for the inconvenience. Since the transaction is exceed 360 days we will have to ask paypal account manager to help process your refundwhich will cause some days delay. Please wait patiently Hope for the understanding Many thanks for your patience Best regards Sylvia GREATIMI Original message From service from Greatimi The refund is in progress. Please wait patiently. Please don’t hesitate to contact us if you have any questions. Best regards **bleep** GREATIMI Many thanks for your patience Best regards Sylvia GREATIMI I still have not received my refund please do that today From service from Greatimi Sorry for the inconvenience. The refund is under processing. Please kindly wait. If you run into any issue please do not hesitate to contact us. Best Regards Sunny GREATIMI Original message From service from Greatimi Sorry we can only tell us our address when you want to return your items. Please understand us. If you run into any issuesfeel free to contact us at any time. Best regards Ashley GREATIMI I need your whole address please. It is very rude to not give it when I asked please be honorable From service from Greatimi To Greatimi Our company is located in Guangzhou China. Your refund is in progress don't worry. Best regards Crystal GREATIMI To service from Greatimi Original message From service from Greatimi The refund is under processing. Please wait a few time. Our address is in China For more information on please contact service from Greatimi Many thanks for your patience and I hope you enjoy shopping with us! Best regards Cathy GREATIMI Original message From service from Greatimi We are sorry for the inconvenience. Something went wrong with our system and we'll give you a refund when it's fixed. Best regards Lucy GREATIMI From service from Greatimi Sorry to tell you that this parcel might be lost. Can we refund to your original payment method? You paid 25.51 USD for this order not $75.00. We are so sorry for all the inconvenience for this matter. Please accept our sincerest apology. For more information on please contact service from Greatimi Best regards Echo GREATIMI Jim

[kernowlass]

@Jameslfrees 

Can't read all that but some of this may help.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Jameslfrees]

My friend, there literally hundreds of complaints across the net and community boards going back to AT LEAST 2019. NOTHING has been done. The vendor has admitted they lost the packages They have said I'm owed a full refund They say they're working with PayPal STILL NOTHING HAS VEEN DONE