Account is limited despite being 18 years old. What do I do?

Willthetechguy
New Community Member

So, I have recently created a PayPal account, so I can have another method of paying for stuff, and as I am trying to verify myself, PayPal has my account limited due to me being under the age of 18. But the thing is, I am 18, and I even have the documents to prove for it. If there is anything, what can I do to fix this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Willthetechguy 

 

As long as you made the account AFTER you were 18 and not before then contact customer services to point out their error.

If you made the account BEFORE you were 18 then it would be viewed as an illegally made minor account even if you were over 18 now.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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Kudos / Solution appreciated.
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