Account Limitation

[MLusigi]

Hello Managing Account Board. I am Michael from Kenya. So, I received an email from PayPal yesterday that my account was permanently limited. Before that, I had been asked to verify my account by providing proof of address and identification. I submitted a copy of my national identification card and bank statements. I have also updated details of my official phone number and physical adress. I would really like for my account to be restored as I work remotely for US and Canada based companies who pay my salary through PayPal. Also, can I kindly know exactly what the problem could be with my account so that we can try and resove the matter? My employers only only use PayPal to process payments for remote workers. I'm willing to provide proof of employment and any other documents required so that my account can be restored. Thank you.

[shawitha]

how to my account delete

[kernowlass]

@MLusigi 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Olajos]

The same thing applies to me. I wonder why my account is permanently limited when am yet to complete the registration.

[kernowlass]

@Olajos 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.