180day hold still can’t get funds and today marks a year it’s been on hold

Rrrrrreeshhsa
Contributor
Contributor
July 2nd of 2021 I review an email stating my account was limited nd I could no longer use PayPal,the email also stated I would have to wait 180day to get an email on how I could get my funds from my account,here it is a year later and still nothing. When I call they tell me they don’t have any more information on my account they won’t even tell me why I haven’t gotten an email.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rrrrrreeshhsa 


If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Rrrrrreeshhsa
Contributor
Contributor
Lol you sound like you work for them. I understand all that and thank you for your feed back,but I’m not sure why when I can them I cant get a direct answer to what’s going on with my account I mean over this year I’ve gotten 3diffrent stored nd now my last few calls they can tell me anything at all
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rrrrrreeshhsa 

 

Sorry I gave up my time to try and help you then as NO I don't work for paypal.

But don't worry I won't bother to reply to you again.


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