180 days are over since my account was permanently yet I'm not eligible to withdraw my funds

lucia56
Contributor
Contributor

100.5$

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@lucia56 

 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.
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mary2004
New Community Member

I contacted them on Facebook and they say that I should create US account through a brick and motar bank. 

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JustJenz
New Community Member

Hi there, did you manage to withdraw your funds yet? 

 

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