Sandbox payment for subscription returns "Unhandled api error"

[flagoon_muody]

In our project we use smart buttons for both single payments and also recurring payments. Everything works fine, and we didn't introduce any changes to the code (not sure about PayPal account) but payments for subscriptions stops working. 

call: https://www.sandbox.paypal.com/webapps/xoonboarding/api/checkout/75009551GM534843S/session/create

response: Status 500, message: "Unhandled api error"

paypal-debug-id: cbb28ff618b97

unfortunatelly it seems I don't have access to Account Settings to check merchant ID. 

I hope this information is enough, if not, feel free to ask for more details.

[vojab]

Hi,

we do have the exact same error on our project and we are about to go live, but testing cannot be done due to this error, which started happening from 31th January.

Error is:

{"ack":"error","message":"Unhandled api error","meta":{"calc":"3a74e4fb66bd0","rlog":"rZJvnqaaQhLn%2FnmWT8cSUtwSUe%2B7Jlw%2Be%2BCxP%2BU439qQivxTqElWQf%2F%2FN0t8BYUgKqkEiQezjZY_17eb6beb1e4"},"server":"6OD65CadulLKCUPOpJKpLjisgxhYIH0_jUn4OdbHERHlsNJP_M762KFZj93n7hNVYU3pG4zUuEpvMwI4ftr6rokxymUl7k6pdxQPhmvGUx7mzYEBQUVDBj3cEl4mpQXZ4mFxBwOyU25RWhXUxNzjPDRUrxp-oR9S5juSo5RKXLpodcOmfc9e9u_jsicrfitZZl0xa2yUvYJsRn_MJibIyECpeQMvVqbyQWnTODKvKkgVL_WKeiC1e0tBJNsUn8AqHkCiLXNFZUm"}

Screencast of the issue can be seen here: https://www.screencast.com/t/bTq5c0Va 

Can you please help with resolution on how to solve this issue ?

Thanks,

[luomei]

We are experiencing same issue.

Cannot GET /webapps/hermes/api/checkout/3G313801UR8785814/session/create

ack "error"
message "Unhandled api error"
meta Object { calc: "5579be2d0780d", rlog: "rZJvnqaaQhLn%2FnmWT8cSUtwSUe%2B7Jlw%2Be%2BCxP%2BU439qQivxTqElWQf%2F%2FN0t8BYUgUPLlcJLsR%2Bs_17eb7560b76" }
calc "5579be2d0780d"
rlog "rZJvnqaaQhLn%2FnmWT8cSUtwSUe%2B7Jlw%2Be%2BCxP%2BU439qQivxTqElWQf%2F%2FN0t8BYUgUPLlcJLsR%2Bs_17eb7560b76"
server "mrwELdm3YTlc2iFF7CWHnKBsnHrZ49gbzPcMEHk3ZRWQbAdwQMEsh8JfGimI6sSe4xwDLLrc58Nl3M_Ro8ZlXPyV4V8yZ6lzEXh6OqpNH1La3WJkL7XOi5Pw708BiUcwZ4Qrea1mWscr3wgg2qB3tsU_xbrwXm0BRCvaZcJa70sCHNVY0dkpDBSuFIwruBZXywSrDnB_zgqfS5yEC0wNA42UfWpYq19LOks7wzPcW_FYYm42jRljRsgXSYY2UWOXKwqk4imiHfD2fdN5z5dZVm"

[crescenzo]

The problem no longer occurs on my project

[flagoon_muody]

Yeah, it's somehow fixed on our environment as well. 

[vojab]

We do not have that error anymore.

[rajan15]

Hi all,
I'm still facing same issue , don't know why it's causing this kind of issue .please can anyone let me know how to resolve it, 
Thanks in advance 
{
"ack": "error",
"message": "Unhandled api error",
"meta": {
"calc": "f797066c170e1",
"rlog": "rZJvnqaaQhLn%2FnmWT8cSUueWscmrtUHe5Y1Bd%2FeqyvyOTq66rSXAciiXRg7dClMl1o2iporwJbYz7mI0k8X%2B5ryRC%2FRgCX6v_19194bca013"
},
"server": "R61II1I1yiSSVw3pIDr10KKVVmLjADcGH1LI2QgPx8V8BBescBu5fqIy9P08CXbSg1PdVhDqeyWqC3DuaNRXHcXrtnOchPT6a9LfHGpLHeRrVCr4X0SdJffEyIK7Zcw4g6uMvzrUNM0TmKAAeoEzk-lCUKAQnPpjhVHSvJasPU7b0mpCXRBhEDnJHJtJhXMZQ7hG__7fjA8DSZrqbmEgbQKvSBpyCHV7fWpMvinFszVpOhcN5TEZl-xBC9z1yZ8a3-xAzchOf_nRjqBt2i_k_2fl8Ii5kS2IdrpS1_4rkl61JphMZD5Zfm"
}