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How do I REALLY opt-out of paperless statements?

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KK5OL
New Community Member
Posted on

I'm trying to opt-out of paperless statements. The instructions you sent for doing so aren't correct. My bills only get paid by mail from a paper statement

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How do I REALLY opt-out of paperless statements?

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ThirtyReset
New Community Member

Same question here - I keep selecting paper statements on the statement page and yet every month I get an email saying I'm being switched to paperless.  Haven't gotten a physical statement since the first email, no matter what I select.  I have a few other accounts through Synchrony (who manage Paypal Credit now) and am seeing some similar behaviors there, so I'm concerned that's the common thread.

How do I REALLY opt-out of paperless statements?

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watreehugger
New Community Member

Selecting an option to receive paperless statement should be straightforward & part of the menu system. However, i was able to modify paperless/paper my statement preference by using the CHAT feature ('Sydney - Your Virtual Assistant') - located at the top-right of the 'PayPal Credit Manager' page. CLICK THE CHAT BUTTON. Then, simply type "paperless statements" in the chat window, & click 'SEND'. The virtual assistant. Select (click) the options provided - 'Enroll in E-Billing' is the likely choice to help you. 

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