Quantities - Sold Out Not Functioning?

Fenton
Contributor
Contributor

I am testing PayPal's shopping cart and it isn't responding as I expected. I have an item that has 3 types in the drop down. I have a quantities of 1 for the 1st option, 4 for the 2nd option and 3 for the 3rd option. I set these inventory levels when programming the button and indicated that customers could not buy something when it is sold out.

 

However, if I add the item that has a qty of 1 to my cart and then update that qty in my cart to 2 or 3 or whatever, PayPal just recalcs the amt to sell '2' even though I only have one and have the inventory set to one. It doesn't trigger any sold out notification on this page.

 

If I then hit checkout, it has a red message in the Order Summary section saying 'Only 2 Items in Stock'. What the heck? I only have one item in stock. A message at the top of the page also says 'The item you selected is unavailable at this time'. But it's really not. I do have one for sale, after all.

 

PayPal peeps, any idea what's going on? This is driving me nuts!

 

Thanks!

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4 REPLIES 4

Fenton
Contributor
Contributor

And to top that off, apparently, adding a set shipping amount to a button does add the shipping amount, but takes AWAY the tax. What the heck? Can someone in support look at that please? What gives? I have a button set to override the shipping amount in my profile for a certain item and that works, but even though I have it set to USE the sales tax in my profile, it doesn't have any field for tax at all at checkout. Arghh!!!

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Fenton
Contributor
Contributor

Hello? PayPal peeps? Anyone care to answer as to what is wrong? Customer Service???

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JLemon
Contributor
Contributor

I am having a similar problem.. I set the quantity to 1, then try to purchase say 2 items; a warning message in a red font says that there are only 2 items available (or whatever quantity it is I'm trying to purchase) when it should say that there is only 1 item available.

 

Please help.

 

Thank you in advance.

 

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charleypoodle
Contributor
Contributor

Me too...I don't think any one has posted an answer to this one yet?

 

I only have one of each item for sale and when I test a purchase of 2 or 3 the inventory "message" to my customer on check out is wrong - it states randomly "only 2 in stock"...... if I were a customer and got that message having ordered a quantity of 2 then I would just get frustrated give up and cancel my order. 

 

Not what you want when trying to run a business!!

 

??

Hope some help comes from Paypal soon.. surely they don't want to be missing out on customer orders through paypal!   :  ) ( i really do think these kind of issues just stop a customer placing an order )

 

Hope help comes soon as driving me nuts too!!  ;  )

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