how long for a refund

[jelly-belly]

i sent a partial refund to a buyer on the 8th...they said they paid the original payment from their bank account, so according to your information it should have gone to their paypal account but, they are saying they have not received it??!!

it says completed on my account so i do not have the money anymore so where is it??  

[minty1]

Hi jelly-belly

If you buyer paid from their bank account then the refund will go back to their bank account and could take around a week

[jelly-belly]

the refund i sent came from my paypal account balance but the buyer says that on her account that the refund has now been put on "Temporary Hold" in the type column, and "Placed" in the status column.""

please could you tell me what that means as the money came out immediately from my paypal balance so why has it been put on temporary hold and placed on their end?? 

[minty1]

Did you refund your buyer before your initial payment from them has cleared from their bank?

[jelly-belly]

they paid on the 4th and i refunded on the 8th??

[minty1 · Accepted solution]

Maybe thats the problem then maybe it wasnt cleared first  Im not sure but its a thought