guest paypal generated?

[Jasmine122]

I have been issued a refund by ebay. they said it was issued to my paypal account but it isn't there or in my bank account. So i emailed ebay and they have said that

'a guest paypal has been generated for this transaction and in order to claim your funds back to your card you need to get in touch with paypal and provide them the below mentioned transaction details so that they can assist you with the credit of refund back to your card'.

my problem is i can't just ' get in touch' with paypal?

how do i get my money back??

[kernowlass]

@Jasmine122

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine).

[Jasmine122]

Yeah I paid by debit card. Does that mean I don't have to contact them like eBay have stated I do?