Where is my money from my Refund?

Aimeeb111
New Community Member
I recieved a refund from something I bought off eBay. And it's saying on PayPal it's been completed. And there is a plus sign stating the money. I can see that but why on earth is it not in my PayPal account . It says £0.00 my PayPal account is hooked up to my bank card but no money has gone in there either. I'm so confused. It's been 2 days and still no money. Also why would it say completed but then not show the money. Someone help me please. I'm panicking..
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Aimeeb111

 

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine).


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.