Refund not credited by Paypal to Mastercard

[roryperi]

On 29th. April,  Paypal credited my account with a refund received from a supplier but 49 days later (today) the refund has still not been credited to my Mastercard despite Paypal's help statement that this will be done within 30 days. With communication with Paypal, either by phone or email seemingly impossible, can anyone help, please?

[kernowlass]

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[roryperi]

Thank you very much for your suggestion. I'll give it a try.