Refund cancelled - but no money comes in

marcisjj
New Community Member

Hi!

 

I got a letter from PayPal that the purchase has been sucessfully cancelled, but why there is no money coming back into my account? What can i do know to understand where is the problem?

 

Regards

Marcis

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Do you mean you cancelled a payment?? If so then >>>

 

When you pay a seller it is never instant > paypal credit the seller for you and then start the process of uploading your funds to paypal from your funding source.

This is done so you get your item more quickly.

So when you cancel that payment (as the seller can't accept it), those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
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