REGRDING HOLD ON REFUND.

[Scousetezza]

I ORDERED AN ITEM OFF EBAY AND THE PAYMENT WENT THROUGH. THE NEXT DAY I FOUND OUT THE ITEM HAD BEEN DISCONTINUED AND NO LONGER AVAILABLE, SO THE COMPANY I BOUGHT FROM ISSUED MY REFUND, WHICH WAS 4 DAYS AGO NOW AND PAYPAL STILL HAVE A HOLD ON IT. HOW LONG DO WE HAVE TO WAIT FOR THIS ISSUE TO GET RESOLVED. ALSO HOW COME WHEN YOU CLICK ON TO EMAIL STAFF AT PAYPAL IT DOES NOTHING. YOU CAN NEVER GET TO SPEAK TO ANYBODY THERE VIA EMAIL. CUSTOMER SERVICE IS TERRIBLE.

[kernowlass]

Can you not type in capitals, makes my eyes squiffy trying to read it.

Emailing customer services is pretty useless but you can use the phone option or contact them via twitter or facebook.

As for the hold >>>>>>>>>>>

When you send a bank funded Instant Transfer payment, two things happen simultaneously:

- PayPal sends a request to your bank for the funds for the transaction. It takes 3-7 business days for funds to come from your bank.

- PayPal pays the seller up front for you, instantly, so that the seller will not delay in processing your order.

When refund or cancellation occurs for that payment within a few days of it being sent, the funds that PayPal paid up front for you are returned.

However, the funds from your bank account are still in transit. They haven't reached your PayPal account yet.

As soon as those funds clear, they are available for you to use or withdraw.

[sweetie_girl]

you cannot contact paypal via email same as with ebay & probably gumtree (all owned by ebay) for the simple fact they prefer you to use the phone because it costs you so much to phone them due to "being on hold" they also collect from the phone company a subsidary for using that service....

so the longer your on the phone, the better the "kerching" sounds in their tills.....

[kernowlass]

Except its a FREE phone number from most landlines.

And you can get them via twitter or facebook equally just as free.