How to open dispute on PP if I have "opened and uncompleted case" on ebay?

Eyup
New Community Member

I got an iphone..But seller never delivered it but he argued that he delivered according to post office report. And he sent to me e-mail that " post man left the item in front of the door of garage (even not mine-somewhere in the street near my home).. I am in shocked.. ıs this a new way of stealing money of people??

I did not get the item..

I did not sign anything

I did not see the stuff of post office..

they don't have any paper to prove of delivery..

I opened a case on ebay to discuss with seller but he never accepts but he can not prove it eather.. I am tired of writing to him..

I want my moıney back. I wanted to open a dispute for this but PP syas that they can nopt open dispute because I have an opened case on ebay about the same item..

What should I do?

I am new on ebay and I need help.. I even don't know my rights about this seirous problem...

Please help.. Thank you...

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1 REPLY 1

minty1
Advisor
Advisor

Hi Eyup

 

You cant open a dispute on both sites

Carry on the dispute on Ebay escalate it when you can( I think after 4 days)

 

The buyer has to show proof of delivery and an email is not proof enough

Dont close the case until you see your refund in your account even if the seller asks you to

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