How long do you have to dispute a payment?

MrJoshsta
Contributor
Contributor

As unauthorized or non recieved whats the time limit

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1 REPLY 1

PayPal_Maria
PayPal Employee
PayPal Employee

Hi MrJoshsta,

 

Thanks for posting your query on the UK Community Forum!

 

The two types of cases you mention are investigated in different ways by PayPal. Non-Receipt claims fall under our Buyer Protection programme and you have 45 days to open a dispute from the date the payment was made. As an unauthorised transaction may not be noticed immediately by the account holder, the 45 day rule does not apply for this.

 

I hope this helps,
Maria

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