Cancelled order still pending

slashin
Contributor
Contributor

After waiting the 28days for my order to expire. I sent an email to the company i ordered from to cancel the order and i recieved an email saying that they had cancelled the order and another email saying that the status of my order had been changed to cancel, but it is still pending on my paypal account.

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1 REPLY 1

PayPal_AdrianO
Moderator
Moderator

Hey there,

 

When an order is cancelled it must also be voided on PayPal. If this isn’t done then any held funds will be released after 29 days. You should see that any funds held on your card should be back in your account.

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