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returning payment on hold

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New Community Member

returning payment on hold

How do I return a payment that is on hold, on hold as to where the funds are to

be released when item is shipped?  The payment on hold was for a item I sold on

ebay and that transaction has been canceled with agreement on both ends. 

How can I return the funds to the buyer if the funds are on hold expecting the

item to be shipped?

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1 REPLY 1
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Moderator

Re: returning payment on hold

Hi donna,

 

You can refund the payment by clicking on the "Refund" link in the transaction details.

 

Amanda