Using the PayPal Show Dispute Details API responses are missing a reason from adjudications.
rollingferret
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Posted on
May-17-2024
02:34 PM
When using the PayPal Show Dispute Details API, I have some responses where adjudications are missing a reason. Happens rarely but has been a consistent issue.
My current best guess is that the the chargeback happened externally (through their credit card) and PayPal can't supply a reason.
If anybody can confirm or enlighten me, would greatly appreciate it!
What I'm seeing from my problem dispute.
"adjudications" : [ { "adjudication_time" : "XXXX-XX-XXTXX:XX:", "dispute_life_cycle_stage" : "CHARGEBACK", "type" : "PAYOUT_TO_BUYER" } ],
Expecting something similar to.
"adjudications" : [ { "adjudication_time" : "XXXX-XX-XXTXX:XX:", "dispute_life_cycle_stage" : "CHARGEBACK", "reason" : "VALID_PROOF_OF_DELIVERY", "type" : "DENY_BUYER" } ],
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