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Customer cant pay on last step with this error message need help

Contributor

Customer cant pay on last step with this error message need help

Can someone help with our issue, 50% of customer receive Server Error page when final step try to complete paypal payment. work for some of us. but didn't work for others why??

 

customer send screen shoot of Error.

 

Server Error in '/' Application.


Object reference not set to an instance of an object.

Description: An un handled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System. Null Reference Exception: Object reference not set to an instance of an object.

Source Error: line 8

 

 

var items = Model.transactions[0].item_list.items as List<Pay Pal. Api. Item>;