Hi @AlisonAcierno,
Thank you for your post and welcome to our Community Help Forum!
Firstly, I would recommend checking your eligibility for the specific offer both on Paypals website and on the merchant's website. To locate it, please visit the ‘Offers’ tab on the PayPal App or under the ‘Payment Methods’ section on the website. Generally, the offer is valid only for first-time users’ first transaction on PayPal and can be availed once per PayPal user. Please note that if you have already used PayPal in the past, even with a different account, you would not be eligible for the offer. The cashback voucher will be in the form a discount for your next purchase and no credit will be issued to your balance. In addition, cashback awards may not be provided if any issues affect the account.
I hope this helps.
Cristina
