Bank charged and Paypal transaction pending but order did not successfully go through.

[jeebs3012]

Hello, I am new to this forum so I apologise if I break any posting guidelines.

I recently tried to order some items from PLE and was meant to pay via PayPal. I went through the entire Pay in 4 process (linked by bank account) and tried to check out but an order error came up and the order did not successfully submit. I tried to order again (but this time using my debit card), also via PayPal, and again the order didn't come through, but after looking in my PayPal and bank account, I was charged for both transactions (marked as 'Pending'). I went in-store to PLE and they said they did not receive any order numbers/invoices but PayPal has marked them both as 'Pending'. I saw online that refunds/cancellation cannot be submitted without the Merchant's permission but how do I get my orders cancelled if they don't exist in their system? PLE's advice for me was to contact PayPal to cancel it from their end but it does not let me file a dispute/cancellation on Pending transactions.

Anyone know how to help?

[kernowlass]

@jeebs3012 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.

[jeebs3012]

Okay thank you. My problem now is that PLE has not received any order tickets as both orders failed to get processed on their website, and no order numbers we're provided. The issue is that PayPal still charged me despite the order failing. In this case, do I just have to wait the 30 days? Is there anything else I can do instead? Thanks for your help :))