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please help

RoyGG3
Contributor

please help

im bringing this to the community because im just not getting a resolve waiting around. 

 

 

Hi, I'm the PayPal Assistant. How can I help? Choose one of these options or add your question below.

11:11 AM

- PayPal Assistant

Payment Declined

11:12 AM

 

To provide one of the safest online payment services, our internal security system reviews every payment before it's approved.

I have looked into your account and can help you complete this transaction by doing a couple of checks. Would you like to proceed?

11:12 AM

- PayPal Assistant

Yes

11:12 AM

 

It looks like you've completed the required security checks. Please attempt the transaction again.

Did this help resolve the issue or question you had?

11:13 AM

- PayPal Assistant

No, I need more help

11:13 AM

 

I am sorry to hear that.

Would you like to send this conversation to a customer support agent? We typically respond within a few hours.

11:13 AM

- PayPal Assistant

Yes

11:13 AM

 

If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded.

11:13 AM

- PayPal Assistant

i made a payment to my credit card and when logging into my credit card account it said it was temporarly disabled so called them and it said it was refused. now in order to get my card back i need confirmation of my account.

Help please!

also need to know what the original paypal key was that i had. it wasnt working so i changed it to the current key.

1:48 PM

 

DA Hello, Roy! Thank you for contacting PayPal. My name is Daniela and I will be helping you. I hope you are safe and doing good!  I understand that you are asking for a payment declined to your Credit Card, please do not worry, I'll do my best to help you with this matter.  Could you please provide me the last four digits of your Credit Card in the next form I am going to send you?

2:14 PM

- Daniela

Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you.

CC : •••••••••

My paypal card?

It may be alot easier if you call me <removed>

i was trying to make payment to credit card ending in <removed>

2:21 PM

 

DAThank you, Roy.I have checked your account and I could find a limitation on your account,   I want to make sure your issue is completely resolved. To better assist you, I’ll be transferring this message to limitations department so a specialist can better assist you. They will review our previous conversation and get back to you. Please note, the reply may not be immediate, but don’t worry, PayPal will send you a notification via email, App and within your PayPal account once they respond.  Please do not close this interaction, we do appreciate your patience.

3:46 PM

- Daniela

thank you

please i need some information about this issue. also there is something iv noticed in my profile data that is absolutely not a place i have connected from listing im refuring to is, <removed> (Active) iv never been out of the united states in my life.

please i need someone to CALL me seriously.

currently my credit card provider has disabled my account at no fault of my own i have no idea what to tell them, and im not getting communication or help from paypal at all.

3:58 PM

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: please help

@RoyGG3 

 

Sorry can't wade through all of that, can you just ask edit it with a question?


Advice is voluntary.
Kudos / Solution appreciated.
RoyGG3
Contributor

Re: please help

im not sure what happened exactly but i used paypal to pay my credit card payment and in doing so got my credit card disabled by the provider and possibly for good. i submitted my paypal information to the provider as they requested waiting to hear back from them now. at one point i had to change my paypal key so seems they got some bugs to work out of that system still. they need to make anything paid with an old key transfer to new.