Money On Hold

[GinaG27]

Hi! So I am a new business account and I know that’s why my money is on hold. And if it’s just a case of simply waiting 21 days for it to become available, that’s fine. But I just wanted some confirmation on one thing: It says that in order to access your money sooner shipment needs to be confirmed and all that jazz but I’m a digital artist, literally everything I do is via email not proper shipping. But even when I change it to a ‘virtual service’ it still says something like “You’ll receive the Money 5-7 days after product is received” Is there a delivery confirmation link that my clients will find in the invoices I send them? Or in their payment receipts? Basically, is there something THEY need to do as well? Because if there is then I need to be able to communicate that to them otherwise my money will just be on hold forever more 😅 Thank you in advance! Stay safe, folks!

[kernowlass]

@GinaG27 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.