Error Message "Something went wrong We couldn't process this donation. Please try again later..."

US00P32T
New Community Member

Our non-profit homeless shelter and food pantry has a paypal account for donations. Our city paper and TV station ran articles this week, on our shelter and we were receiving donations until mid-afternoon and now no one can donate.  When customers try to donate using a credit card they get the message 

Something went wrong

We couldn't process this donation. Please try again later, this could just be a temporary glitch.

 

Please help

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7 REPLIES 7

HappyHiker58
Contributor
Contributor

I have the exact same problem and can't get donations to the non-profit I work for.

 

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LafayetteTrees
Contributor
Contributor

Same issue here as well. Very frustrating. 

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theetrinityout1
Contributor
Contributor

Has anyone found a resolution for this issue?

Error Message "Something went wrong We couldn't process this donation. Please try again later..."

Donate using PayPal cards works fine

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gladyskhut
New Community Member

Has anyone got a solution for this? I

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rsanta
Member
Member

We are having the exact same issue with our Non Profit site as well.  I don't see any response from Paypal am I simply not seeing it?

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BethH2
New Community Member

I am having the same problem with a non-profit account. The person is trying with a debit card. I am not sure if it is using "PayPal" or using "Credit/Debit."

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rolftouk
New Community Member

We have the same problem with our non-profit account. Persons try with either debit and credit card, but always receive this message. When I contact PayPal support the say the problem is with the addon - even though I have tried with two different addons and get the same error-message. Frustrating! Since this is essantial, what can we do but use another provider than PayPal?

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