refunds

[dejaooh]

Hi there

A customer has purchased a bespoke item, then realised that it doesn't fall under our free returns aspect of our policy so has asked to cancel the order and asked for a refund. Paypal have charged me £3.50 for the transaction which I can't pass onto the customer. Does you know if I can claim this back from Paypal?

Many thanks

Bea

[kernowlass]

@dejaooh

When you use the 'refund' option then your paypal fee is refunded at the same time apart from the fixed part of the original fee.