Unclamied

herediamonique
Contributor
Contributor

what does unclaimed mean? I sent my friend a payment and she said she hasn't receive it and the funds were taken out. 

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1 REPLY 1

Lvl70_RedPanda
PayPal Employee
PayPal Employee

A "Unclaimed" payment that usually indicates that the email or mobile phone number that you sent money to is not confirmed on your friends PayPal account.

 

Please double-check that you spelled out your friends email address/phone number correctly by checking your PayPal Activity page. If you misspelled their email or phone number you'll need to cancel the transaction and try again. If you did spell their email/phone correctly when sending the payment you will want to contact your friend and advise them to confirm their email/mobile phone number on their PayPal account.

 

If your friend is unsure how to do this (or if you'd like help for yourself!) we'd love for a chance to help. Just tell them to click the Help & Contact link at the bottom of PayPal.com and we'll be happy to assist.

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