Refunds

Lukewhitehouse2
Contributor
Contributor
I’ve purchased an item but has been refunded and I’m sending back however , seller has asked me too post to a different address as he’s moved houses , will I still be issued a refund what should I do ?
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lukewhitehouse2

 

Your best bet is to open a dispute (make sure you select the correct reason) > put in all the information (including what the seller has said) and escalate to a claim, 'if' Paypal find in your favour they will tell you the address to send the item back to so you are covered by buyer protection.


Advice is voluntary.
Kudos / Solution appreciated.
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Lukewhitehouse2
Contributor
Contributor

Yes all that has been sorted out and PayPal have resolved it , so I need to send back the item . But the seller has messaged me on the site I bought it off telling me he’s changed address , so it’s different to the one PayPal has gave me

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