Refunds
Lukewhitehouse2
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Posted on
Sep-02-2018
11:50 AM
I’ve purchased an item but has been refunded and I’m sending back however , seller has asked me too post to a different address as he’s moved houses , will I still be issued a refund what should I do ?
2 REPLIES 2
kernowlass
Esteemed Advisor
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Sep-02-2018
12:11 PM
Your best bet is to open a dispute (make sure you select the correct reason) > put in all the information (including what the seller has said) and escalate to a claim, 'if' Paypal find in your favour they will tell you the address to send the item back to so you are covered by buyer protection.
Advice is voluntary.
Kudos / Solution appreciated.
Lukewhitehouse2
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Sep-02-2018
01:24 PM
Yes all that has been sorted out and PayPal have resolved it , so I need to send back the item . But the seller has messaged me on the site I bought it off telling me he’s changed address , so it’s different to the one PayPal has gave me
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