Over 48 hours ago I sent a small donation to a long-time friend in Gaza via his PayPal account. It was for a family emergency.
I received word from my friend about 28 hours ago that PayPal is refusing to give him the money from my payment, and in fact is refusing to honor all payments to Gaza. PayPal told him that I will receive my money back within 2 to 4 days.
I suppose I can resend it by other means, though the emergency situation is getting worse.
I had made no complaint to PayPal nor asked them to stop my payment; this stop-payment action was 100% unilateral on PayPal's part.
So I logged into my PayPal account to file a complaint. Instead of any box to type a message in, all I got was a multiple choice flow chart, with none of the choices matching the situation.
I checked off the closest choices I could, and instead of getting any kind of appropriate response from PayPal who I was complaining about, I suddenly got a message that my complaint had been sent to the payee for HIM to deal with (though I was not complaining about him but about PayPal).
Finally, I found a place to email Paypal, which I did, saying that I am angry that my money was not given to the payee as PayPal contracts to do, and is not being sent back to me EITHER, but is being held for days, first. I want my money to be immediately given to the payee, or at least to be immediately returned to me, and said that I am outraged at the runaround I am getting from PayPal.
Then a box popped up asking my opinion of Paypal's complaint resolution. I said I was very dissatisfied, and told them why.
Then I went to my email to find a do-not-reply email from PayPal tellng me that my email had been replied to, and that to read the reply to click on the "Visit the Message Center" button.
That was 24 hours ago. The email said they'll get to me as soon as they can. My money has been in PayPal's hands for over 48 hours now, and I am seething.
