PayPal fronted payment for insufficient funds

[CDavis02]

I will try to explain this as best I can. So I sent money $2000 to a friend. My bank account initially had the funds. It took a few days and when PayPal attempted to debit my account it was insufficient. I learned that PayPal fronted the money and pushed the transaction through. Then my PayPal balance was negative $2000. So I mistakenly added $2000 and then the same day the initial $2000 was sent for a total of $4000. I’ve been told several times by representatives that I’ll get $2000 back but it hasn’t happened yet and there’s no record of the transaction. I don’t know what to do.

[kernowlass · Accepted solution]

@CDavis02 

If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.