I had donations sent to the wrong (and nonexistant) email | STREAMLABS

LockieDaly
Contributor
Contributor

Hi, I'm new to Paypal,

My account was created so I could connect it to Streamlabs and recieve donations when streaming on twitch. On the 19th and 21st of this month I recieved 7 total donations that sum up to $42.53 AUD and they never showed up in my PayPal account. I have gone to streamlabs to find out why and it is because I entered my email in correctly. I forgot the 'm' in '.com' - I was wondering how I could go about either prefferbly A) Getting the money to my actual paypal account or, if need be, B) refund the donators of their money. Due to this infuriating error, I hope that shouldn't mean I'm inelligable to recieve the money that was I was the intended recipient of. 

I have since corrected my email over streamlabs and future donations should get to me, but this was a lot of money that never got to me and now I don't know where it is, all because I wrote ".co" and not ".com" - I have contacted Streamlabs support, but was encouraged to come here for any issues relating to donations. I spent yesterday trying to naviagte the support pages on PayPal, but there was nothing I could find to help with this specific issue. So please, if you can help, it would mean a lot. 

Login to Me Too
1 REPLY 1

PayPalMichelleW
Moderator
Moderator

Hello @LockieDaly

 

We're sorry to hear about this concerning situation. The sender may be able to cancel a payment depending on the status. Here's an article from our Help Center on canceling a payment. Please share this with the sender of the payment. 

 

Thanks!

MichelleW 

 

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.