responded to an open case and want to change my response

[teigan1999]

hi, i responded to an open claim i had between me (seller) and the buyer. I was struggling at the time to add funds to my Paypal account and therefore submitted further information on the claim when asked to respond. When i tried again i realised i could send a bank transfer, now id like to settle the claim by giving a refund and closing the case, is there any way now the case is being reviewed by paypal again that i can change my response and issue the buyer with a refund to close the case please as i leave the country for Cuba on Saturday morning and have no internet i will struggle co-opertating.

[kernowlass]

@teigan1999

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.