cannot submit additional information for a dispute

frances_1
Member
Member

I disagree with one of the claim and I would like to submit additional information but after I have added information and attache a file and click "submit", it just showed "You must add the tracking information or submit a file."

 

What do I do as I have to respond it by 5/5 but I have escalated to PayPal on the 15/04, does that mean I do not need to do anything for now?

 

Thanks

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1 REPLY 1

MoSaid1
Contributor
Contributor

f its still in the dispute stage then you can add more information, if its been escalated to a claim then normally you can't. You can contact customer services via HELP AND CONTACT

 

Hope that helped 🙂

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