cannot submit additional information for a dispute
frances_1
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Posted on
Apr-19-2020
01:07 AM
I disagree with one of the claim and I would like to submit additional information but after I have added information and attache a file and click "submit", it just showed "You must add the tracking information or submit a file."
What do I do as I have to respond it by 5/5 but I have escalated to PayPal on the 15/04, does that mean I do not need to do anything for now?
Thanks
1 REPLY 1
MoSaid1
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Apr-19-2020
01:09 AM
f its still in the dispute stage then you can add more information, if its been escalated to a claim then normally you can't. You can contact customer services via HELP AND CONTACT
Hope that helped 🙂

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