Shopify orders error

[Amarildoagolli]

Hello guys, I made a test with my father's credit card in my new Shopify store the process of the payment is done and the payment is in my PayPal balance but the order in Shopify isn't made, can you tell me if anyone knows how to deal with this? I contacted PayPal support and the help was nothing. Can anyone help, please?

[MTS_Chiranjeevi]

Good day @Amarildoagolli,

Thank you for contacting PayPal community.

Our sincere apologies for the inconvenience caused.

Since, the payment processed successfully via PayPal system, this should be an issue with the third party platform eCommerce which is failing to get the payment details from PayPal system and updating the order in Shopify system.

I request to please contact your website developer or the support of your third party platform eCommerce Shopify to refer below guide links to implement payment notification service. 

• If your website is built via NVP/SOAP API integration, please use the Instant Payment Notification(IPN) service to get the payment notifications.

           Guide link - https://developer.paypal.com/api/nvp-soap/ipn/. 

• If your website is built via REST API integration, please use Webhooks event notification to get the payment notifications.

             Guide link - https://developer.paypal.com/api/rest/webhooks/  

Merchant can retrieve the transaction payload from the PayPal notification service and update your internal database. 

Note : PayPal system is a payment gateway, which will receive the payment request values(i.e customer name, amount, currency details etc.) from merchant websites(third party platform eCommerce) and process the payment accordingly. 

Merchants should handle their internal website code. 

Thank you so much for your patience and understanding.

Thank you so much for your patience and understanding.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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