Paypal Changing Customers addresses
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Hi at the moment we use WIX as a platform and they have Paypal standard as a payment option, the problem I am having is that when my customers use paypal as a payment option paypal transfers their shipping address, email address and telephone number from their paypal account to wix and overrides what the customer entered, I want this to stop, what can I do on my paypal business account to stop this data transfer, wix blames paypal paypal blames wix, in the mean time some of my orders are going to old addresses or my telephone formats are being changed etc, is there something I can do on my end to prevent this ??

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Good day @jconnor,
Thank you for posting to the PayPal community.
PayPal system is a payment gateway, which will receive the payment request payload (i.e Payment and Item details, Shipping details, Invoice number, Amount details etc.) from merchant websites(built via third party platforms eCommerce) and process the payments accordingly.
Merchants should handle their internal website code and pass the appropriate payment API calls to PayPal system.
Third party eCommerce WIX Platform develops their own plugins/modules.
I would suggest to please contact your website developer or the support of WIX to cross check the plugin/module and make sure website system is passing the valid "Shipping address" details and "no_shipping" value as "2" to PayPal system.
no_shippingOptional | Do not prompt buyers for a shipping address. Valid value is:
Default is 0. |
Important : PayPal Website Payments Standard (WPS) is a legacy integration.
We recommend merchants to integrate our latest PayPal Checkout (Smart button) product soon.
Guide link : https://developer.paypal.com/docs/checkout/standard/
Please follow the below steps via your PayPal account.
Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select button type >> fill all the required details.
(Or)
Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps
If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
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Our customer's data is dropping out on its way from PayPal to WIX.
Since March 2023.

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