Paypal Changing Customers addresses

jconnor
New Community Member

Hi at the moment we use WIX as a platform and they have Paypal standard as a payment option, the problem I am having is that when my customers use paypal as a payment option paypal transfers their shipping address, email address and telephone number from their paypal account to wix and overrides what the customer entered, I want this to stop, what can I do on my paypal business account to stop this data transfer, wix blames paypal paypal blames wix, in the mean time some of my orders are going to old addresses or my telephone formats are being changed etc, is there something I can do on my end to prevent this ??

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2 REPLIES 2

MTS_Chiranjeevi
Moderator
Moderator

Good day @jconnor,

 

Thank you for posting to the PayPal community.

 

PayPal system is a payment gateway, which will receive the payment request payload (i.e Payment and Item details, Shipping details, Invoice number, Amount details etc.) from merchant websites(built via third party platforms eCommerce) and process the payments accordingly.

Merchants should handle their internal website code and pass the appropriate payment API calls to PayPal system.


Third party eCommerce WIX Platform develops their own plugins/modules.

 

 

I would suggest to please contact your website developer or the support of WIX to cross check the plugin/module and make sure website system is passing the valid "Shipping address" details and "no_shipping" value as "2" to PayPal system. 

 

no_shippingOptional

Do not prompt buyers for a shipping address.

Valid value is:

  • 0. Prompt for an address, but do not require one.
  • 1. Do not prompt for an address.
  • 2. Prompt for an address and require one.

Default is 0.

 

ImportantPayPal Website Payments Standard (WPS) is a legacy integration. 

 

We recommend merchants to integrate our latest PayPal Checkout (Smart button) product soon.


Guide link : https://developer.paypal.com/docs/checkout/standard/ 


Please follow the below steps via your PayPal account. 

Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select button type >> fill all the required details.

(Or)

Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps

 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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HomeShipping
New Community Member

Our customer's data is dropping out on its way from PayPal to WIX. 

Since March 2023.

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