Failed orders [UNPROCESSABLE_ENTITY] (Woocommerce with Paypal Payment)

[DogTrainer1]

Hello,

Since, i migrate from Paypal Checkout woocommerce plugin to Paypal Payments, some CB orders fail with this error message :

"Failed to process the payment. Please try again or contact the shop admin.

[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED CardButtonGateway.php:315
[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED OrderEndpoint.php:313"

Wordpress and Woocommerce are up te date. Plugin connexion to the Paypal account was made with automatic mode. Sanbox tests worked properly.

Thanks for your help.

[MTS_Chiranjeevi]

Good day @DogTrainer1,

Thank you for posting to the PayPal community.

INSTRUMENT_DECLINED error usually occurs when the customer entered invalid funding source during checkout flow. 

Can you please request the customers/buyers to try different/valid card details while processing the payments.

Please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[Stef_FrancisLTD]

Hi, Have you found a fix yet ? I am getting the same error messages as you are !

Regards

James