Failed orders [UNPROCESSABLE_ENTITY] (Woocommerce with Paypal Payment)

DogTrainer1
New Community Member

Hello,


Since, i migrate from Paypal Checkout woocommerce plugin to Paypal Payments, some CB orders fail with this error message :

 

"Failed to process the payment. Please try again or contact the shop admin.

[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED CardButtonGateway.php:315
[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED OrderEndpoint.php:313"


Wordpress and Woocommerce are up te date. Plugin connexion to the Paypal account was made with automatic mode. Sanbox tests worked properly.

 

Thanks for your help.

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2 REPLIES 2

MTS_Chiranjeevi
Moderator
Moderator

Good day @DogTrainer1,

 

Thank you for posting to the PayPal community.

 

INSTRUMENT_DECLINED error usually occurs when the customer entered invalid funding source during checkout flow. 

 

Can you please request the customers/buyers to try different/valid card details while processing the payments.

 

Please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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Stef_FrancisLTD
Contributor
Contributor

Hi, Have you found a fix yet ? I am getting the same error messages as you are !

 

Regards

 

James

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