Cannot use card on new account

daisychiansongs
Contributor
Contributor

Hello, I am wondering if anyone can help me with a problem I have been having with trying to connect by payment by card We had an old account on Paypal called ‘Split Sofa’ which we used using the card with no problem but the band have now been incorparated into daisychainsongsuk record label so we deleted the old account and now we want to use the label’s account instead.

 

 

The new account would not let us upload our credit card details (saying we couldn't have the same card for multipule accounts- but it was deleated and now we are stuck. We cannot put in for work with other agencies because we cannot transaction anything. We don’t have another card. We would be so so grateful if you could help us rectify the problem and get us back in business again.

 

Many Thanks

Login to Me Too
4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@daisychiansongs

 

Did you remove all financial bank accounts / cards from your old account BEFORE you closed it??


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

daisychiansongs
Contributor
Contributor

Hi Kernowlass

 

Thanks for replying we are grateful

 

Yes we removed everything and deleated the account. If I had known we would be in this much mess I wouldn't have deleated the account.

I really dont know what I am going to do know

 

kind regards

 

 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@daisychiansongs

 

Then i would contact customer services and they can add it manually for you or re-set it for you  >>

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

daisychiansongs
Contributor
Contributor

Thanks will do

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.