Someone used my account !!!

[emet71]

Hello everybody !

After years of using eBay & PayPal without any problems,today I faced with a big one !

I recieved a mail confirmation fromeBay,that I ordered a Sony Experia mobile phone,worth 370 $ (with postage),ordered from USA.For shipping address says only CONFIRMED and I dont have any possibility to see it.

My next step is that I log in to PayPal account and see this payment and I saw another payment of 200 $ (dont know for what) and it was in the statement of confirmation,so I react fast and cancelled this payment on time and I think,I will get this 200 $ refund back. Immidiately after this,I called my bank for this and they cancelled my Visa Electron cards for any payment.

Than,I want it to informed PayPal for this but I saw,the HELP DESK work only from monday to friday,so I guess I must wait until tomorrow and called them about this problem.I send 2 mails to the seller,from which is that Sony Experia mobile is bought,trying to explain to him,that this was not my order,that someone was using my account for this transaction and I send him a scren capture of that transaction and that I really hope,he can help me with this problem.

I dont know what else to do,except to make a call tomorrow a PayPal help desk and tell them about this problem.

I am really desperate and this is the only place where I can find something about it and if there anyone who experienced the same problem as me,please,be free to share it with me...I will really appreciate it !!!

Thanks in advance,

Emil

[kernowlass]

@emet71

I am in the UK and our phone option is available 7 days a week so are you sure you can't phone them where you are??

Secondly have you CHANGED YOUR PAYPAL PASSWORD AND SECURITY QUESTION??

[emet71]

I am calling this phone number,what is on the PayPal website:

0035314369111

Can you give me some other phone nuber to call,if its 7 days a week availabile ?

On this one what I called,probably USA,they said working time is from MON to FRI,from 8 am to 4 pm.

I changed password already but not the security question...should I do it too ?

I am from Croatia.

[kernowlass]

@emet71

If you are in Croatia then it would not be free for you, try this >>>

Contact Customer Service via Facebook or Twitter >>

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[emet71]

I didnt even think that it will be free for me,only I want to solve this problem as soon as possible and affraid that tomorrow can be late for solving this problem.So,if you can give me the telephone contact number,that I called right now,I will do it without a problem. Also,I can try with Facebook but do I need to wait again until tomorrow or will get the answer today ?

[emet71]

Now I try contact them on the Facebook but its the same message when you try to send them mail and they cannot answer it because of large number of mails ! So,I guees,the phone call is the only option !!!

[kernowlass]

@emet71

Its a U.K number >>>  08003587911

[emet71]

Okay,thanks a lot for this,I really appreciate it !

I am planing to call it now,so you are the person with who I will talk or someone else ?

[kernowlass]

@emet71

Certainly not me, I don't work for paypal.

I am just an ebay seller that helps out on here, this is a user to user help forum.

[emet71]

Aha...okay,I understand !

Well,thank you very much for your big help,its mean a much too me !!!

Best regards,

Emil