Refunds

Shellada
Contributor
Contributor
I'm really confused. I sent a payment to a friend but was wrong email. I cancelled within 10 mins and sent to the proper address. I used money from my bank account but both payments have come out. Why? When can I expect money back. This happened about 10 days ago.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Shellada 

 


Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!


Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes normally about a week but everything is slower at the moment due to covid. 


Advice is voluntary.
Kudos / Solution appreciated.
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