Hi @drewpeacock44 ,
Thank you for reaching out to us.
If you are expecting a refund, it will normally be refunded back to the original funding source where it was taken out of. Does it show as refunded when you look at the transaction?
If you paid with your:
- Credit card (including PayPal Credit): your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.
- Bank account: your refund will initially go back to the PayPal balance before being auto swept back to the original funding source (bank). It may take up to 5 business days for the refund amount to appear on your bank account. If a refund is issued shortly after you paid, we'll try to cancel the transaction so you're never charged. If we're unable to cancel the transaction, the refund will be processed and sent to your bank account.
- PayPal Cash or PayPal Cash Plus balance: your refund will go to your PayPal Cash or PayPal Cash Plus balance on the same day the refund was processed.
- PayPal Cash or PayPal Cash Plus balance + credit card: your refund will go to both your PayPal Cash or PayPal Cash Plus balance and credit card. The refund to the balance will happen the same day it's processed; the refund to the card may take up to 30 days.
- Debit card: your refund will go to your debit card. It may take up to 30 days for the refund amount to appear on your card statement. If the refund can't be applied to your debit card, it'll be sent to your PayPal account.
Hope this helps! Stay safe.
