Warning to All:
I have just had PayPal refund a guest who paid a deposit, arrived at the property, checked in and stayed 2 nights...Unfortunately, my staff were too nice and trusting and allowed her to stay 2 nights even though she did not pay the balance owed. The guest kept swerving until we finally asked her to either pay or leave.
The guest left and my property was left vacant and blocked over the very busy Christmas period without any revenue costing me approx $7000.
Then the guest opened a dispute with PayPal and Pay Pal have rewarded her the $700 deposit back.
PayPal cannot be relied upon or trusted to uphold the terms and conditions of Booking.com. I even spoke to two dispute resolution representatives who both assured me there had been a mistake and that the details of the case had not been correctly understood and then I was told the dispute would be reversed in my favour...But this never happened.
I will never use PayPal again to hold any funds and I urge all property and hotels owners to also think twice as a customer can just open a dispute resolution and request their funds back and you can do very little to stop this. I even provided proof of the booking, the non-refundable policy and proof the guest arrived and stayed 2 nights in the villa and PayPal still awarded against me.
It's an absolute disgrace that PayPal can do this whilst the guest gets to negatively impact my business to the cost of $7000 and is then even awarded her deposit back which is a slap in the face.
Not happy...
