I called the normal Tech Support about a problem where PayPal and my Shopping Cart, which worked together for a year, stopped working recently. The rep decided she needed to refer me to the Merchant Tech support team and created a case for them. They got back in 23 hours with some general words but no help, but said if I could give them an Express Checkout token, they would check their logs for me. It would have been nice if the first rep had asked me that.
I updated the case online, supplying the EC token. It has been 4 days -- 96 hours -- with no response at all. I guess I am a small vendor and just not important to PayPal.
Can anyone suggest a way to get their attention? I assume the problem is on my server or my Shopping Cart, but I need PayPal's tech support to get info they have so I can find the source of the problem and fix it. Right now, my sales have stopped, with no idea when or if PayPal will try to help me.
Very disappointing.
