Payment to me was accepted, went pending, then was CANCELLED, then promised a refund

peppermintpatty
Contributor
Contributor

So I've had this account for 11 years.  No problems until now.  I made a sale, sent an invoice for $19.50.  Customer paid it on her mobile.  The transaction at Paypal needed to be accepted by me???   I accepted it.  It went into a pending status.  Didn't know what that meant, thought it needed to clear.   After 30 days Paypal cancelled the payment.  It went from pending to cancelled.   I called and talked and talked and talked and explained and waited and transferred and talked and talked, finally the 2nd paypal rep said it's our mistake, we will issue a credit fror $19.50.  She said it will be on you account immediately, I waited and waited and waited hours, days passed, I waited, checked and waited NO CREDIT for $19.50.  I emailed, now I wait and wait and wait and wait for a response.

 

I log in today ANOTHER problem.  After 11 years of few problems, I get more problems at Paypal.  The withdrawal from the previous week was returned due to a technical issue.   I'm convinced that Paypal is out to get me.  So in addition to cancelling money sent to me, now they have cancelled my withdrawal.  I don't know what to do at this point.  Does anyone know what government agency regulates Paypal?  Or would it be the Attorney General?  Help!!!

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