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"Sorry, we couldn’t confirm it’s you"

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"Sorry, we couldn’t confirm it’s you"

 

Hello, I'm typing this message on another paypal account but I'm unable to log into my main paypal account as I'm prompted with the message above. I tried leaving paypal alone for a couple of days and trying again but nothing seems to work. I tried calling paypal but they continue to forward me and then proceed to hang up because of covid-19 limited staffing. Does anyone know how to fix this, I need my paypal account back asap as I am need of funds!

Thanks, Tom.