close ill persons account

[suebj]

my mother has dementia and cannot use paypal. She set up a dd last year which we need to reclaim, we have cancelled the direct debit.  We need to shut her paypal account but we do not know her password. How  can we do this?

[kernowlass · Accepted solution]

@suebj 

https://www.paypal.com/uk/smarthelp/article/how-do-i-reset-my-paypal-password-if-i've-forgotten-it-f...

[suebj]

Thanks