cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to reset password due to phone number is no longer used

Highlighted
New Community Member

Unable to reset password due to phone number is no longer used

Hi there,

 

So clearly it's a mess that when I tried to login one of my payal account, it's said I have to reset my password due to security reasons. Fine, and it asks me my email and need to verify via the phone I used for this account. However, the phone number is long gone and then I am in a dead loop. It only provide option to verify my identity via phone.

 

It does not let me verify using other ways, like email, or entering credit card number. How to fix it? Thanks.

1 REPLY 1
Highlighted
New Community Member

Re: Unable to reset password due to phone number is no longer used

and the c.s requires me to login first, so I have to use another account. If I have to call c.s, what is the number? I didn't see a number in contact us page at all.