PayPal account is locked?

Laniakea
Contributor
Contributor

Hello! My friends account is locked, he do not know reason. Registered at Spain.

He can not recover password and so he can not login and use this forum or email support. How can he unlock account? Thanks!

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Laniakea 

 

If his account is registered in Spain then does he actually live in Spain?


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Laniakea
Contributor
Contributor

He lived in Spain and now he is citizen of Spain, but traveled to Georgia for some time. Can he use PayPal out of Spain?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Laniakea 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

There are some exceptions as some bank accounts can be linked to specific Paypal accounts in some countries.





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