I can't access my PayPal account

[Dy68]

I tried to log in - I was asked to supply extra security. 

My phone number needed updating and I wasn't given an email option.

I couldn't update my number without logging in'

I do not have an app - I do not use social media - I was able to get through on the helpline, where it was explained to me that the system was busy - same as last time I tried when I was put on hold and eventually disconnected.

[kernowlass · Accepted solution]

@Dy68 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Dy68]

I seem to be unable to give credit to the kind person who replied to my query "I cannot Log In " Posted 01.01.2021.  Thank you

[SteveT4]

It is literally catch 22, you can't get on anything, message, try anything without logging in and you can't log into anything without providing a verification sent to a mobile i haven't had for a year and a half. That's my mistake I appreciate but surely it is hardly hindsight for Paypal to have thought this one through...I've tried replying to a "service" email i got when i tried changing my password to see if that worked.  

[Leighof]

Did you manage to get this sorted? I am having same issue