HOW TO DOWNGRADE MY ACCOUNT FROM BUSINESS ACCOUNT TO PERSONAL ACCOUNT?

[NEW21]

Hi

 I registered my PayPal account as a business account some times last year. However, it was until recently that I realized the mistake. I work as a freelancer and I only use the account to receive mass payments from my freelancing endeavours. 

A few week ago, I received a notification email that was instructing me to provide the necessary documentation that would enable me to verify my account, which is registered as a business account. I have not registered any company or email which makes it tricky for me to secure the documentation required. I learnt that my account could be downgraded to a personal account which is ideal for me and which I can easily provide the documents required for the verification process. How  can you help me downgrade the account. 

Don't advice me to call, because I'm not in the US and the calling charges are so exorbitant. I'm just wondering why PayPal has not been responding. Is there any help that I can get. I'm kinda stranded and not able to receive any payments anymore. I also would like to verify my account, but the documents that I can obtain are related to personal verification.

[kernowlass]

@NEW21 

 There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.